Deliver to
Public offer for the conclusion of a contract for the sale of goods remotely
Last updated date 10.10.2023
1. Terms and definitions
In this offer, unless the context otherwise requires, the following terms have the following meanings and are an integral part thereof:
"Seller" - a legal entity created in accordance with the legislation of Georgia and carrying out entrepreneurial activity on the production of Goods and their sale, Individual entrepreneur Yana Pushkareva (INN:345623649, location: Batumi, Parnavaz Mepe 60, email address: [email protected], phone: +995595096678).
"Buyer", "User" - any legally capable individual who has accepted the terms of this offer and concluded an agreement with the Seller on the terms specified below by accepting this offer of the Seller and has provided the Seller with their personal data, which can be used by the Seller to process the Buyer's Order.
"Website" - the official web page of the Seller on the website https://ravi.starterapp.ru
"Online Store" - the official online store of the Seller for the sale of Products posted on the Website, as well as the provision of services related to the sale of Products (delivery of Products, etc.).
"Application" - a mobile application developed for the convenience of the Buyer for the purpose of selling Products posted on the Website or in the Online Store.
"Products" - a list of products presented on the Website.
"Order" - a request made by the Buyer for the purchase and delivery of Products selected by the Buyer and provided to the Seller via the Internet (an electronic form posted on the Website or in the Application) or made by the Buyer by phone.
"Courier Service" - persons providing services in the interests of the Seller for the delivery of Products ordered by the Buyer.
For the purposes of this offer, terms and definitions in the singular also apply to terms and definitions in the plural and vice versa.
2. General Provisions
2.1. This document is a public offer addressed to any legally capable individuals, and in case of acceptance of the conditions set out below, any legally capable individual undertakes to pay for the Goods on the terms set out in this offer. The moment of final confirmation of the Order by the Buyer is the acceptance of the Seller's offer, which is equivalent to the conclusion of the Retail Sale and Purchase Agreement (hereinafter referred to in this offer as the "Agreement") of the Goods on the terms set out in this offer and in the Application / on the Website.
2.2. The Seller and the Buyer guarantee that they have the necessary legal capacity and legal capacity, as well as all the rights and powers necessary and sufficient to conclude and execute the Retail Sale and Purchase Agreement for the Goods.
2.3. By ordering the Goods through the Application, the Online Store or by phone, and paying their cost, the Buyer unconditionally accepts the terms of this offer. The Order for the Goods placed and paid for by the Buyer shall be proof of the conclusion of the Agreement between the Seller and the Buyer on the terms and conditions set forth in this offer.
2.4. The appearance of the Goods may differ slightly from those presented on the Website, in the Application and in the Seller's advertising brochures.
2.5. The Seller reserves the right to make changes to this offer without prior notice, in connection with which the Buyer undertakes to independently monitor the presence of changes in this offer, the current version of which is posted on the Website. In the event that the Seller changes the terms of the offer, the changes shall enter into force from the moment of publication of the changed terms of the offer on the Website, unless another period is expressly specified by the Seller.
3. Subject of the Agreement
3.1. The Seller provides the following services to Buyers:
a) assists in placing an Order by phone and through the Seller's Application / Website;
b) delivers the Goods to the Buyer's address using its own courier service (if necessary).
3.2. The Seller sells the Products at the prices presented on the Seller's Website on the day of placing the Order, and the Buyer makes payment and accepts the Products in accordance with the terms of this offer.
3.3. Ownership of the Products passes to the Buyer at the time of acceptance of the Products by the Buyer, provided that the latter has paid the full cost of the accepted Products. The risk of accidental loss of or damage to the Products passes to the Buyer from the moment of acceptance of the Products by the Buyer.
3.4. The Seller's Courier Service services are provided both free of charge and for a fee for the Buyer. The Seller informs the Buyer about the cost of delivery for each Order and other essential terms of delivery of the Products directly when placing the Order. The services for placing the Order and transferring it to the Courier Service or the Buyer (in case of self-pickup) are provided free of charge for the Buyer.
2.1. This document is a public offer addressed to any legally capable individuals, and in case of acceptance of the conditions set out below, any legally capable individual undertakes to pay for the Goods on the terms set out in this offer. The moment of final confirmation of the Order by the Buyer is the acceptance of the Seller's offer, which is equivalent to the conclusion of the Retail Sale and Purchase Agreement (hereinafter referred to in this offer as the "Agreement") of the Goods on the terms set out in this offer and in the Application / on the Website.
2.2. The Seller and the Buyer guarantee that they have the necessary legal capacity and legal capacity, as well as all the rights and powers necessary and sufficient to conclude and execute the Retail Sale and Purchase Agreement for the Goods.
2.3. By ordering the Goods through the Application, the Online Store or by phone, and paying their cost, the Buyer unconditionally accepts the terms of this offer. The Order for the Goods placed and paid for by the Buyer shall be proof of the conclusion of the Agreement between the Seller and the Buyer on the terms and conditions set forth in this offer.
2.4. The appearance of the Goods may differ slightly from those presented on the Website, in the Application and in the Seller's advertising brochures.
2.5. The Seller reserves the right to make changes to this offer without prior notice, in connection with which the Buyer undertakes to independently monitor the presence of changes in this offer, the current version of which is posted on the Website. In the event that the Seller changes the terms of the offer, the changes shall enter into force from the moment of publication of the changed terms of the offer on the Website, unless another period is expressly specified by the Seller.
3. Subject of the Agreement
3.1. The Seller provides the following services to Buyers:
a) assists in placing an Order by phone and through the Seller's Application / Website;
b) delivers the Goods to the Buyer's address using its own courier service (if necessary).
3.2. The Seller sells the Products at the prices presented on the Seller's Website on the day of placing the Order, and the Buyer makes payment and accepts the Products in accordance with the terms of this offer.
3.3. Ownership of the Products passes to the Buyer at the time of acceptance of the Products by the Buyer, provided that the latter has paid the full cost of the accepted Products. The risk of accidental loss of or damage to the Products passes to the Buyer from the moment of acceptance of the Products by the Buyer.
3.4. The Seller's Courier Service services are provided both free of charge and for a fee for the Buyer. The Seller informs the Buyer about the cost of delivery for each Order and other essential terms of delivery of the Products directly when placing the Order. The services for placing the Order and transferring it to the Courier Service or the Buyer (in case of self-pickup) are provided free of charge for the Buyer.
4. Rights and obligations of the parties
4.1. The Seller undertakes to:
4.1.1. Ensure the fulfillment of its obligations to the Buyer under the terms and conditions established by this offer and in accordance with the requirements of the current legislation of Georgia. The Seller shall not be liable for the impossibility of fulfilling its obligations in the event of force majeure circumstances ("force majeure");
4.1.2. Process and store the Buyer's personal data provided to the Seller, ensure their confidentiality and not provide access to this information to third parties, except for cases stipulated by the current legislation of Georgia.
4.2. The Seller has the right to change the terms of this offer; the prices of the Products specified in the Seller's Application / Online Store / advertising brochures; terms of delivery and payment for the delivery of Products; methods, terms and territory of delivery of Products; as well as other terms specified in this offer, in the Application / on the Website and the Seller's advertising brochures.
4.3. The Buyer undertakes to:
4.3.1. Before placing and paying for the Order on the Website, familiarize themselves with the content and conditions set forth in this offer, as well as other conditions specified on the Website, including the prices for the Products set in the Application / Online Store and the minimum cost of the Order that must be made in order for it to be delivered to the Buyer;
4.3.2. Provide reliable personal data necessary to identify the Buyer and sufficient to complete the transaction with the Seller and deliver the Products ordered by the Buyer to the Buyer;
If the Buyer provides incorrect information or the Seller has reasonable grounds to believe that the information provided by the Buyer is incorrect, incomplete or inaccurate, the Seller has the right to suspend or cancel the Buyer's registration and/or refuse to conclude the Agreement.
4.3.3. Pay for the ordered Products under the terms of this offer at the agreed place and/or agreed time when placing the Order;
4.3.3.1. In case of change of place and/or time, which was agreed upon when placing the Order, the Buyer agrees to bear additional transportation costs for delivery of the Goods;
4.3.4. Not to use the Goods purchased under the Agreement on the terms of this offer, for business purposes;
4.3.5. Comply with the terms and conditions set forth in this offer, as well as other terms and conditions specified on the Website / in the Application.
4.4. The Buyer has the right:
4.4.1. To use the Online Store after registration on the Website / in the Application and creation of a unique User account. The login data for the account are exclusive and non-transferable.
If the Buyer transfers the login data for the account to third parties, the Buyer is fully liable for the actions taken by such third parties, as well as for the damages caused by such third parties to the Seller.
4.1. The Seller undertakes to:
4.1.1. Ensure the fulfillment of its obligations to the Buyer under the terms and conditions established by this offer and in accordance with the requirements of the current legislation of Georgia. The Seller shall not be liable for the impossibility of fulfilling its obligations in the event of force majeure circumstances ("force majeure");
4.1.2. Process and store the Buyer's personal data provided to the Seller, ensure their confidentiality and not provide access to this information to third parties, except for cases stipulated by the current legislation of Georgia.
4.2. The Seller has the right to change the terms of this offer; the prices of the Products specified in the Seller's Application / Online Store / advertising brochures; terms of delivery and payment for the delivery of Products; methods, terms and territory of delivery of Products; as well as other terms specified in this offer, in the Application / on the Website and the Seller's advertising brochures.
4.3. The Buyer undertakes to:
4.3.1. Before placing and paying for the Order on the Website, familiarize themselves with the content and conditions set forth in this offer, as well as other conditions specified on the Website, including the prices for the Products set in the Application / Online Store and the minimum cost of the Order that must be made in order for it to be delivered to the Buyer;
4.3.2. Provide reliable personal data necessary to identify the Buyer and sufficient to complete the transaction with the Seller and deliver the Products ordered by the Buyer to the Buyer;
If the Buyer provides incorrect information or the Seller has reasonable grounds to believe that the information provided by the Buyer is incorrect, incomplete or inaccurate, the Seller has the right to suspend or cancel the Buyer's registration and/or refuse to conclude the Agreement.
4.3.3. Pay for the ordered Products under the terms of this offer at the agreed place and/or agreed time when placing the Order;
4.3.3.1. In case of change of place and/or time, which was agreed upon when placing the Order, the Buyer agrees to bear additional transportation costs for delivery of the Goods;
4.3.4. Not to use the Goods purchased under the Agreement on the terms of this offer, for business purposes;
4.3.5. Comply with the terms and conditions set forth in this offer, as well as other terms and conditions specified on the Website / in the Application.
4.4. The Buyer has the right:
4.4.1. To use the Online Store after registration on the Website / in the Application and creation of a unique User account. The login data for the account are exclusive and non-transferable.
If the Buyer transfers the login data for the account to third parties, the Buyer is fully liable for the actions taken by such third parties, as well as for the damages caused by such third parties to the Seller.
5. Limits of the Seller's warranties regarding the Site and/or Application
5.1. The Seller provides the Buyer with the service of access to the content of the Site and/or Application as is and without any warranties (“as is”).
5.2. The Seller does not guarantee permanent or unconditional access to the provided services of access to the content of the Site and/or Application. The functioning of the telephone communication / Application / Online store of the Site may be disrupted by force majeure and other factors, the prevention or overcoming of which is beyond the capabilities of the Seller.
6. Registration of Users on the Site / in the Application, password and security
6.1. To obtain the right to order Products in the Online store on the Site / in the Application and their additional services, the Buyer must go through the registration procedure, as a result of which a unique account will be created for the User.
6.2. The User shall be registered as follows:
a) The User shall enter the subscriber telephone number in the federal format (+9ХХХХХХХХХ); the subscriber telephone number specified by the User during registration shall be used as the User's name (login) when using the Application / Online store;
b) The User shall enter the password that shall be sent to the specified mobile phone number in the form of an SMS message.
6.3. By performing actions to register the User account in the Application / Online store and by placing an order for the Goods, the User accepts the terms of this offer in full and without any exceptions.
6.4. The Buyer's registration prevents unauthorized actions by third parties on behalf of the Buyer and gives the latter access to additional services. The Buyer shall not transfer the login and password to third parties. The User shall independently ensure the confidentiality of the data from logging into his account. The User is solely responsible for all actions (and their consequences) within or using the functionality of the Site or Application and the Seller's services under the User's account. All actions within or using the functionality of the Site or Application and/or the Seller's services under the User's account are considered to be performed by the User.
6.5. The Buyer can order the Goods both through the Application, on the Site, and by phone.
6.6. The Seller is not responsible for the accuracy and correctness of the information provided by the Buyer during registration.
5.1. The Seller provides the Buyer with the service of access to the content of the Site and/or Application as is and without any warranties (“as is”).
5.2. The Seller does not guarantee permanent or unconditional access to the provided services of access to the content of the Site and/or Application. The functioning of the telephone communication / Application / Online store of the Site may be disrupted by force majeure and other factors, the prevention or overcoming of which is beyond the capabilities of the Seller.
6. Registration of Users on the Site / in the Application, password and security
6.1. To obtain the right to order Products in the Online store on the Site / in the Application and their additional services, the Buyer must go through the registration procedure, as a result of which a unique account will be created for the User.
6.2. The User shall be registered as follows:
a) The User shall enter the subscriber telephone number in the federal format (+9ХХХХХХХХХ); the subscriber telephone number specified by the User during registration shall be used as the User's name (login) when using the Application / Online store;
b) The User shall enter the password that shall be sent to the specified mobile phone number in the form of an SMS message.
6.3. By performing actions to register the User account in the Application / Online store and by placing an order for the Goods, the User accepts the terms of this offer in full and without any exceptions.
6.4. The Buyer's registration prevents unauthorized actions by third parties on behalf of the Buyer and gives the latter access to additional services. The Buyer shall not transfer the login and password to third parties. The User shall independently ensure the confidentiality of the data from logging into his account. The User is solely responsible for all actions (and their consequences) within or using the functionality of the Site or Application and the Seller's services under the User's account. All actions within or using the functionality of the Site or Application and/or the Seller's services under the User's account are considered to be performed by the User.
6.5. The Buyer can order the Goods both through the Application, on the Site, and by phone.
6.6. The Seller is not responsible for the accuracy and correctness of the information provided by the Buyer during registration.
7. Registration and terms of order fulfillment
7.1. The Buyer's order can be placed by phone and/or by filling out the electronic Order form in the Application / on the Website.
7.1.1. By placing an Order, the Buyer thereby confirms that he/she has read the terms of this offer, agrees with its terms and undertakes to provide the Seller with all the information necessary for the proper registration and fulfillment of the Order. If desired, the Buyer has the right (but is not obliged) to give his/her consent to receive advertising and informational messages from the Seller.
7.1.2. When placing an Order through the Application / Website, the Buyer fills out the electronic Order form and sends the generated Order to the Seller by confirming the Order in electronic form.
7.1.3. In order to accept for processing an Order that was placed by the Buyer via the Application / in the Seller's Online Store, the Seller must confirm to the Buyer via SMS or by phone to the Buyer's contact number that the Order has been received, accepted and transferred to the Seller for processing. The Order is considered accepted for processing from the moment of its confirmation.
7.1.4. If the Order that was placed by the Buyer via the Application / in the Seller's Online Store has not been confirmed by the Seller to the Buyer, the Buyer must independently verify by phone, specified in paragraph 1 of this offer, that their Order has been received, accepted and transferred to the Supplier for processing.
7.2.1. The Buyer can only order those Products that are available in the Supplier's warehouse at the time of placing the Order.
7.2.2. If the Seller's warehouse does not have the required quantity or range of Products ordered by the Buyer, the Seller shall inform the Buyer by phone within 15 minutes after receiving the Order from the Buyer. The Buyer has the right to agree to accept the Products in a different quantity or assortment, or to cancel their Order. If the Buyer does not respond, the Seller has the right to cancel the Buyer's Order in full.
7.3. The Buyer has no right to change the composition of the Order after it has been confirmed by the Seller.
7.4. If the Buyer has additional questions regarding the characteristics of the Products, before placing the Order, the Buyer must contact the Seller by phone, specified in paragraph 1 of this offer, to obtain the necessary information.
7.5. The Supplier receives information about the Buyer's Order within 5 minutes from the moment the Seller accepts the Order. The Supplier begins to fulfill the Order in the order of all Orders that it is fulfilling.
7.6. When placing an Order from the Buyer, the Seller informs the latter of the planned time of delivery of the Order by the Courier Service to the Buyer's address. If the Buyer has not cancelled the Order when placing the Order and this Order was placed by the Seller, the Buyer agrees with the specified delivery time of the Order by the Courier Service and the Order will be transferred to the Supplier for execution.
7.1. The Buyer's order can be placed by phone and/or by filling out the electronic Order form in the Application / on the Website.
7.1.1. By placing an Order, the Buyer thereby confirms that he/she has read the terms of this offer, agrees with its terms and undertakes to provide the Seller with all the information necessary for the proper registration and fulfillment of the Order. If desired, the Buyer has the right (but is not obliged) to give his/her consent to receive advertising and informational messages from the Seller.
7.1.2. When placing an Order through the Application / Website, the Buyer fills out the electronic Order form and sends the generated Order to the Seller by confirming the Order in electronic form.
7.1.3. In order to accept for processing an Order that was placed by the Buyer via the Application / in the Seller's Online Store, the Seller must confirm to the Buyer via SMS or by phone to the Buyer's contact number that the Order has been received, accepted and transferred to the Seller for processing. The Order is considered accepted for processing from the moment of its confirmation.
7.1.4. If the Order that was placed by the Buyer via the Application / in the Seller's Online Store has not been confirmed by the Seller to the Buyer, the Buyer must independently verify by phone, specified in paragraph 1 of this offer, that their Order has been received, accepted and transferred to the Supplier for processing.
7.2.1. The Buyer can only order those Products that are available in the Supplier's warehouse at the time of placing the Order.
7.2.2. If the Seller's warehouse does not have the required quantity or range of Products ordered by the Buyer, the Seller shall inform the Buyer by phone within 15 minutes after receiving the Order from the Buyer. The Buyer has the right to agree to accept the Products in a different quantity or assortment, or to cancel their Order. If the Buyer does not respond, the Seller has the right to cancel the Buyer's Order in full.
7.3. The Buyer has no right to change the composition of the Order after it has been confirmed by the Seller.
7.4. If the Buyer has additional questions regarding the characteristics of the Products, before placing the Order, the Buyer must contact the Seller by phone, specified in paragraph 1 of this offer, to obtain the necessary information.
7.5. The Supplier receives information about the Buyer's Order within 5 minutes from the moment the Seller accepts the Order. The Supplier begins to fulfill the Order in the order of all Orders that it is fulfilling.
7.6. When placing an Order from the Buyer, the Seller informs the latter of the planned time of delivery of the Order by the Courier Service to the Buyer's address. If the Buyer has not cancelled the Order when placing the Order and this Order was placed by the Seller, the Buyer agrees with the specified delivery time of the Order by the Courier Service and the Order will be transferred to the Supplier for execution.
8. Delivery of Goods
8.1. The Seller will make every effort to meet the delivery times for the Goods specified to the Buyer by the Seller when placing the Order. However, delays in the delivery of Goods are possible due to unforeseen circumstances.
8.2. If the Goods were not transferred to the Buyer due to the latter's fault, the Buyer's refusal to accept and/or pay for the Goods, or a false call, the Seller has the right to block the Buyer's login (phone number) and in the future not accept Orders from this Buyer either by phone, or through the Website, or through the Application.
8.3. Delivery of Goods is carried out by the Courier Service to the actual address specified by the Buyer when placing the Order in the Online Store and/or by phone of the Seller.
8.3.1. The approximate delivery time for Orders, which the Seller is guided by, is displayed on the Website / in the Application after the Buyer specifies the delivery address. This time may be increased due to weather conditions, traffic conditions, and workload of production.
8.4. Delivery is carried out provided that the Buyer places an Order for the minimum order amount. The minimum order amount is determined by the Seller unilaterally and indicated on the Website.
8.4.1. The Buyer must agree in advance with the Seller on the possibility of delivering the Goods outside the delivery zone. The Seller has the right to refuse to deliver the Order if it is outside the delivery zone.
8.5. The Seller is not responsible for the compliance/non-compliance of the Courier Services with their obligations to the Buyers, as well as for the accuracy of the information provided by such services. The Seller, for its part, facilitates the settlement of various situations arising between the Buyer and the Courier Service, but does not guarantee a positive and final solution for either Party.
9. Payment for Goods
9.1. The prices for the Goods are determined by the Seller unilaterally and are indicated on the Website in Georgian lari. The price of the Goods can be changed by the Seller unilaterally. In this case, the price of the Goods already ordered by the Buyer is not subject to change.
9.2. The Buyer shall pay for the Goods in Georgian lari. The Buyer may make a non-cash payment via the terminal of the Courier Service employee.
9.2.1. Non-cash payment by bank card via the mobile terminal of the Courier Service employee is made upon receipt of the Goods by the Buyer, which is confirmed by the payment receipt and/or sales receipt provided by the Courier Service employee, bank receipts for payment via the terminal. With this payment method, the Courier Service employee is obliged to provide the Buyer with 2 bank receipts for signature, one of which the Courier Service employee takes with him for reporting to the Seller.
9.2.2. Bank cards of the following payment systems are accepted for non-cash payment by bank cards both via the mobile terminal of the Courier Service employee and via the Website (online) via the bank's payment gateway: Visa, MasterCard. If your card is signed up for 3D-Secure, payment authorization will be performed using a one-time password.
9.2.3. Input and processing of confidential payment data is performed on the bank's side. Payment data is transmitted to the bank in encrypted form via secure channels. No one, not even the Seller, can receive the bank card details entered by the Buyer, which guarantees the complete security of his funds and personal data.
8.1. The Seller will make every effort to meet the delivery times for the Goods specified to the Buyer by the Seller when placing the Order. However, delays in the delivery of Goods are possible due to unforeseen circumstances.
8.2. If the Goods were not transferred to the Buyer due to the latter's fault, the Buyer's refusal to accept and/or pay for the Goods, or a false call, the Seller has the right to block the Buyer's login (phone number) and in the future not accept Orders from this Buyer either by phone, or through the Website, or through the Application.
8.3. Delivery of Goods is carried out by the Courier Service to the actual address specified by the Buyer when placing the Order in the Online Store and/or by phone of the Seller.
8.3.1. The approximate delivery time for Orders, which the Seller is guided by, is displayed on the Website / in the Application after the Buyer specifies the delivery address. This time may be increased due to weather conditions, traffic conditions, and workload of production.
8.4. Delivery is carried out provided that the Buyer places an Order for the minimum order amount. The minimum order amount is determined by the Seller unilaterally and indicated on the Website.
8.4.1. The Buyer must agree in advance with the Seller on the possibility of delivering the Goods outside the delivery zone. The Seller has the right to refuse to deliver the Order if it is outside the delivery zone.
8.5. The Seller is not responsible for the compliance/non-compliance of the Courier Services with their obligations to the Buyers, as well as for the accuracy of the information provided by such services. The Seller, for its part, facilitates the settlement of various situations arising between the Buyer and the Courier Service, but does not guarantee a positive and final solution for either Party.
9. Payment for Goods
9.1. The prices for the Goods are determined by the Seller unilaterally and are indicated on the Website in Georgian lari. The price of the Goods can be changed by the Seller unilaterally. In this case, the price of the Goods already ordered by the Buyer is not subject to change.
9.2. The Buyer shall pay for the Goods in Georgian lari. The Buyer may make a non-cash payment via the terminal of the Courier Service employee.
9.2.1. Non-cash payment by bank card via the mobile terminal of the Courier Service employee is made upon receipt of the Goods by the Buyer, which is confirmed by the payment receipt and/or sales receipt provided by the Courier Service employee, bank receipts for payment via the terminal. With this payment method, the Courier Service employee is obliged to provide the Buyer with 2 bank receipts for signature, one of which the Courier Service employee takes with him for reporting to the Seller.
9.2.2. Bank cards of the following payment systems are accepted for non-cash payment by bank cards both via the mobile terminal of the Courier Service employee and via the Website (online) via the bank's payment gateway: Visa, MasterCard. If your card is signed up for 3D-Secure, payment authorization will be performed using a one-time password.
9.2.3. Input and processing of confidential payment data is performed on the bank's side. Payment data is transmitted to the bank in encrypted form via secure channels. No one, not even the Seller, can receive the bank card details entered by the Buyer, which guarantees the complete security of his funds and personal data.
10. Return and exchange of Products, refund
10.1. The Seller is obliged to transfer to the Buyer Products that fully comply with his Order, the quality of which corresponds to the information provided to the Buyer upon conclusion of the Agreement, as well as the information brought to his attention upon transfer of the Products (on the label or insert attached to the Products or their packaging, or in other ways provided for certain types of Products).
10.2. Upon receipt of the Products, the Buyer checks the compliance of the received Products with the Order, completeness and absence of claims regarding the appearance of the delivered Products. In case of delivery of products of inadequate quality, it is necessary to contact the e-mail specified in paragraph 1 of this offer to choose a method of resolving the problem. If a refund is necessary, the money is returned to the same card from which the payment was made.
10.2.1. The Seller exchanges the Product for a similar Product of proper quality, or, by agreement with the Buyer, for another Product selected by the Buyer. In this case, the cost of the previously paid Product is taken into account for the newly selected one, and further monetary settlements between the Buyer and the Seller are made in accordance with the Agreement and the current legislation of Georgia.
10.3. In cases of double or erroneous debiting of funds from the Buyer's account when making a non-cash payment, in the case of a non-cash payment for the Order and the Seller's inability to deliver the Product to the Buyer for technical reasons, as well as in the case of a non-cash payment by the Buyer for an order whose delivery address is not within the Seller's delivery zone, the return of such funds is made on the basis of the buyer's application for a refund. No later than ten days from the date of the consumer's submission of the relevant application, the Seller will return to the Buyer's card the amount of money paid by the consumer for such an Order.
10.4. In the event of the Buyer's refusal of the Product (Order) or replacement of the Products in the Order, when making a non-cash payment for the order, the Seller returns the money to the same card from which the payment was made.
10.5. The refund of non-cash payments by the Seller to the Buyer is made to the Buyer's bank card within 10 (ten) banking days, starting from the next banking day from the moment the Buyer issues a request for a refund.
10.6. The Seller has the right to refuse the Buyer an exchange or return of the Goods at its own discretion if it has evidence of illegal actions on the part of the Buyer. The Seller also has the right to hold the Buyer liable in court.
10.7. In case of failure to comply with the conditions of paragraph 10.2 of this offer, the Buyer's claims regarding the appearance of the Goods and their completeness will not be accepted.
10.1. The Seller is obliged to transfer to the Buyer Products that fully comply with his Order, the quality of which corresponds to the information provided to the Buyer upon conclusion of the Agreement, as well as the information brought to his attention upon transfer of the Products (on the label or insert attached to the Products or their packaging, or in other ways provided for certain types of Products).
10.2. Upon receipt of the Products, the Buyer checks the compliance of the received Products with the Order, completeness and absence of claims regarding the appearance of the delivered Products. In case of delivery of products of inadequate quality, it is necessary to contact the e-mail specified in paragraph 1 of this offer to choose a method of resolving the problem. If a refund is necessary, the money is returned to the same card from which the payment was made.
10.2.1. The Seller exchanges the Product for a similar Product of proper quality, or, by agreement with the Buyer, for another Product selected by the Buyer. In this case, the cost of the previously paid Product is taken into account for the newly selected one, and further monetary settlements between the Buyer and the Seller are made in accordance with the Agreement and the current legislation of Georgia.
10.3. In cases of double or erroneous debiting of funds from the Buyer's account when making a non-cash payment, in the case of a non-cash payment for the Order and the Seller's inability to deliver the Product to the Buyer for technical reasons, as well as in the case of a non-cash payment by the Buyer for an order whose delivery address is not within the Seller's delivery zone, the return of such funds is made on the basis of the buyer's application for a refund. No later than ten days from the date of the consumer's submission of the relevant application, the Seller will return to the Buyer's card the amount of money paid by the consumer for such an Order.
10.4. In the event of the Buyer's refusal of the Product (Order) or replacement of the Products in the Order, when making a non-cash payment for the order, the Seller returns the money to the same card from which the payment was made.
10.5. The refund of non-cash payments by the Seller to the Buyer is made to the Buyer's bank card within 10 (ten) banking days, starting from the next banking day from the moment the Buyer issues a request for a refund.
10.6. The Seller has the right to refuse the Buyer an exchange or return of the Goods at its own discretion if it has evidence of illegal actions on the part of the Buyer. The Seller also has the right to hold the Buyer liable in court.
10.7. In case of failure to comply with the conditions of paragraph 10.2 of this offer, the Buyer's claims regarding the appearance of the Goods and their completeness will not be accepted.
11. Force Majeure
11.1. Either Party shall be released from liability for full or partial failure to fulfill its obligations under this offer if such failure was caused by force majeure circumstances. Force majeure circumstances shall mean extraordinary events and circumstances that the Parties could neither foresee nor prevent by reasonable means. Such extraordinary events or circumstances shall include, but are not limited to: strikes, floods, fires, earthquakes and other natural disasters, wars, military actions, etc.
12. Confidentiality and data storage
12.1. The Buyer acknowledges and agrees that the Application, the Website, the Online Store, the Seller's services and all necessary programs associated with them contain confidential information that is protected by intellectual property laws and other Georgian and international laws. The Buyer agrees not to modify, sell, or distribute this content and programs in whole or in part.
13. Liability of the Parties
13.1. The Parties shall be liable for failure to fulfill or improper fulfillment of the terms of the Agreement concluded by the Buyer by accepting this offer of the Seller in accordance with the legislation of Georgia.
13.2. All text information and graphic images posted in the Application, Online Store and on the Website have a legal owner. Illegal use of the specified information and images is prosecuted in accordance with the current legislation of Georgia. In case of posting information and/or images taken from the Website, posting a link to the resource is mandatory.
13.3. The Seller shall not be liable for damage caused to the Buyer due to improper use of the Goods.
13.4. The Seller shall not be liable for the Buyer's losses incurred as a result of incorrect completion of the Order, including incorrect indication of data, as well as incorrect completion of the payment form on the bank's payment gateway when making a non-cash payment by bank card.
13.5. The Buyer is responsible for the accuracy of the information and data specified by him/her during registration.
13.6. The User guarantees that he/she will not use the Online Store and the Website for purposes other than those specified in this offer.
13.7. In the event of a breach by the User of obligations under the terms of this offer, the Seller has the right to block the Buyer's access to the Application, the Online Store, by blocking the Buyer's login (phone number).
13.8. The Seller is not responsible for the actions of the Suppliers of the Goods and their compliance with the legislation of Georgia, including sanitary and hygienic norms and rules, and does not participate in possible disagreements and disputes, including judicial ones, between the Supplier and the Buyer. The Seller is not responsible for the compliance/non-compliance by the Suppliers with their obligations to the Buyers, as well as for the accuracy of the information provided by the Suppliers for posting it in the Application, on the Website and the Online Store of the Seller. The Seller, for its part, facilitates the settlement of various situations arising between the Buyer and the Supplier, but does not guarantee a positive and final solution for either Party.
14. Other Terms
14.1. This offer shall enter into force from the moment the Buyer takes actions aimed at concluding a purchase and sale agreement through the Application, Website or Online Store.
14.2. The Parties shall try to resolve all disputes related to non-fulfillment or improper fulfillment of their obligations under this Agreement through negotiations.
14.3. In the event of failure to reach agreement during negotiations, disputes shall be resolved in court in accordance with the current legislation of Georgia.
14.4. Notifications, in the event of changes to this Public Offer, shall be posted on the Website in the form of an information message.
11.1. Either Party shall be released from liability for full or partial failure to fulfill its obligations under this offer if such failure was caused by force majeure circumstances. Force majeure circumstances shall mean extraordinary events and circumstances that the Parties could neither foresee nor prevent by reasonable means. Such extraordinary events or circumstances shall include, but are not limited to: strikes, floods, fires, earthquakes and other natural disasters, wars, military actions, etc.
12. Confidentiality and data storage
12.1. The Buyer acknowledges and agrees that the Application, the Website, the Online Store, the Seller's services and all necessary programs associated with them contain confidential information that is protected by intellectual property laws and other Georgian and international laws. The Buyer agrees not to modify, sell, or distribute this content and programs in whole or in part.
13. Liability of the Parties
13.1. The Parties shall be liable for failure to fulfill or improper fulfillment of the terms of the Agreement concluded by the Buyer by accepting this offer of the Seller in accordance with the legislation of Georgia.
13.2. All text information and graphic images posted in the Application, Online Store and on the Website have a legal owner. Illegal use of the specified information and images is prosecuted in accordance with the current legislation of Georgia. In case of posting information and/or images taken from the Website, posting a link to the resource is mandatory.
13.3. The Seller shall not be liable for damage caused to the Buyer due to improper use of the Goods.
13.4. The Seller shall not be liable for the Buyer's losses incurred as a result of incorrect completion of the Order, including incorrect indication of data, as well as incorrect completion of the payment form on the bank's payment gateway when making a non-cash payment by bank card.
13.5. The Buyer is responsible for the accuracy of the information and data specified by him/her during registration.
13.6. The User guarantees that he/she will not use the Online Store and the Website for purposes other than those specified in this offer.
13.7. In the event of a breach by the User of obligations under the terms of this offer, the Seller has the right to block the Buyer's access to the Application, the Online Store, by blocking the Buyer's login (phone number).
13.8. The Seller is not responsible for the actions of the Suppliers of the Goods and their compliance with the legislation of Georgia, including sanitary and hygienic norms and rules, and does not participate in possible disagreements and disputes, including judicial ones, between the Supplier and the Buyer. The Seller is not responsible for the compliance/non-compliance by the Suppliers with their obligations to the Buyers, as well as for the accuracy of the information provided by the Suppliers for posting it in the Application, on the Website and the Online Store of the Seller. The Seller, for its part, facilitates the settlement of various situations arising between the Buyer and the Supplier, but does not guarantee a positive and final solution for either Party.
14. Other Terms
14.1. This offer shall enter into force from the moment the Buyer takes actions aimed at concluding a purchase and sale agreement through the Application, Website or Online Store.
14.2. The Parties shall try to resolve all disputes related to non-fulfillment or improper fulfillment of their obligations under this Agreement through negotiations.
14.3. In the event of failure to reach agreement during negotiations, disputes shall be resolved in court in accordance with the current legislation of Georgia.
14.4. Notifications, in the event of changes to this Public Offer, shall be posted on the Website in the form of an information message.